Play2Bit

This only applies to Korean users.

Guardians can withdraw their consent at any time.

Please contact us if you would like to withdraw your consent. We will guide you after confirmation.

→ Go to Inquiries

Because the rewards are distributed immediately when entering a COUPON, you cannot chance the place to get the rewards after entering a COUPON. 

1. Please check COUPON usage details at ‘My Info > COUPON’ at the Play2Bit webpage.

→ Go to COUPON

2. Rewards distribution may be delayed depending on the network condition. Please make an inquiry if you continue to have problems. We will provide further guidance after confirming.



→ Go to Inquiries

You can enter a COUPON at Play2Bit webpage at ‘My Info > COUPON’, and only verified users can use COUPONs.

→ Go to COUPON

Try purchasing again at the Play2Bit webpage or in-game. 

If you continue to have problems, please make an inquiry with ‘Game Name’, ‘Product Name’, ‘Purchase Attempt Date/Time’, and ‘Error Message. We will provide further guidance after confirming.

→ Go to Inquiries

This only applies to Korean users.

If you have not used the purchased product, you can cancel or refund within 7 days of purchase. 

Please make an inquiry with ‘Game Name’, ‘Product Name’, and ‘Purchase Date/Time’ to cancel or refund a purchase. We will provide further guidance after confirming.



→ Go to Inquiries

*Users outside of Korea cannot cancel or refund purchased products.

*Expired free POINTs cannot be canceled or refunded.

Depending on the product, you can use the product for minimum of 30 days to unlimited.

You can check the usage time in the product detail page when purchasing.

You can check the list of products purchased with POINTs at Play2Bit webpage’s ‘My Info > POINTs > Transaction History’.

→ Go to Transaction History

You can check the product purchased from Play2Bit webpage store or in-game store in each game’s inventory or mailbox. 

Once you claim the item, it is considered to be used and purchase cannot be canceled or refunded.

1. Please check ‘My Account> POINTs’ at Play2Bit webpage to check if you have exceeded the charge or holding limit.

→ Go to POINTs

2. Please try charging again at the Play2Bit webpage or in-game.

If you continue to have problems, please make an inquiry with the ‘Charge Attempt Date/Time’ and ‘Payment Method’. We will provide further guidance after confirming.



→ Go to Inquiries